FAQ

WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?

Please feel free to contact a team member in the boutique during opening hours, 07 4099 4522, or you can email us at online@roseandboy.com

CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?

Unfortunately no, once you've placed your order, it is not possible to amend any details, as your order has already been processed. If you are unhappy with your purchase once it arrives, you're welcome to contact us and we will advise you on how to return it for a credit note. Please refer to our returns policy for more information.

HOW DO I RETURN AN ITEM?

For all details on how to return your garment/s, please email online@roseandboy.com with the following details - your name and order number - the garment/s you wish to return - why you are returning this garment/s.

CAN I EXCHANGE MY GARMENT FOR A DIFFERENT SIZE/STYLE?

We do not offer Refunds, but you can exchange. As long as it's within 10 days from purchase, it's unworn, perfect condition with tags still on. For all details on how to exchange your garment/s, please email online@roseandboy.com with the following details - your name and order number - the garment/s you wish to exchange and what size your would like to exchange for.

DO YOU RESTOCK?

We do occasionally re-stock styles upon popular demand. If your size is unavailable in a particular style, we suggest you contact us and we will do our best to order it in for you. Should we be able to reorder your garment, you will be required to pay a 50% deposit. Should you change your mind your deposit will be forfeited.

HOW DO I USE A PROMOTIONAL CODE?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order.

WHAT IF MY ITEM IS FAULTY?

If you received an item with a manufacturing fault, our team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at online@roseandboy.com

Refunds on faulty items can vary depending on the label and their procedures. This can sometimes be delayed and take several weeks as the item needs to be sent away and inspected. You will receive an email notification throughout the process.

HOW LONG DO I HAVE TO RETURN AN ITEM ?

Online purcashaes must be returned within 10 days of purchase. Instore purchases are within 7 days from purchase.

WHEN WILL I RECEIVE MY CREDIT NOTE?

Depending on how you post your return back, it will generally take between 2-5 business days to reach our boutique. Once we have received your returned item, we will process the credit note instore.

HOW LONG IS DELIVERY?

Australian orders are shipped via express post, and often take 2 days to metro citys. International orders will take between 1-3 weeks.

WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?

We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, for Australian orders, Australia Post will leave a card which you just need to take to the nominated Australia Post branch to pick up your parcel. For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature.

HOW DO I TRACK MY ORDER?

You will receive an email with a tracking number otherwise contact online@roseandboy.com to receive your tracking number. To track your order, please go to http://auspost.com.au/track or the website of your national postal service.